CONCIERGE
A Concierge is a specialist customer care employee who is also known as a Guest Relations Manager or Guest Service Worker. They are most commonly found in the hotel business; however, they may also be found in high-end office buildings and residential complexes.
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What are the roles of a Concierge?
Greeting guests/customers.
Manage guest/customer complaints.
Taking messages.
Managing mail, luggage and deliveries.
Perform basic administrative/secretarial/reception duties.
Running errands to assist guests.
Arranging transportation and excursions upon visitor request.
What Education do you need to become a Concierge?
Get a high school diploma
Take a tourism or hospitality bachelor course (an associate degree in business or administration would be beneficial for the career)
Get on field experience
What skills does a Concierge need?
excellent organizational skills, as you are always 'on duty'
a decent sense of humor, passion, and stamina to work long hours
should be really kind, caring, and patient
a kind demeanor, common sense, and strong communication abilities
the capacity to function well in a group
What are the top Universities in India which provide Concierge related courses?
Institute of Hotel management, New Delhi
Institute of Hotel Management, Bangalore
Parul University, Vadodara
Institute of Hotel Management, Mumbai
Guru Nanak Institute of Hotel Management, Kolkata
What are the top Universities abroad which provide Concierge related courses?
Ecole Hoteliere de Lausanne, Switzerland
Les Roches International School of Hotel Management, Switzerland
Glion Institute of Higher Education, Switzerland
Cornell University, USA
Hotelschool the Hauge, Netherlands
What are the pros & cons of working as a Concierge?
Pros:
A variety of employment opportunities are available
Salary of Concierge is very good
Get to meet new people regularly
Cons
Need good communication skills
Long work hours/days
How much do Concierges earn?
A Concierge may make up to 6.6 Lakhs per year in India (or $55.0k per month). On the other hand, in the United States, the average concierge income is $31,200 per year, or $16 per hour. Entry-level salaries begin at $27,300 per year, with most experienced professionals earning up to $42,900 per year.
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